Back to Supp

Refund Policy

Last updated: December 28, 2024

1. Overview

At 44 Pixels, we want you to be completely satisfied with Supp. This Refund Policy outlines your options if you're not happy with your subscription.

2. Free Trial

We offer a free trial period for new subscribers. During the trial:

  • You have full access to premium features
  • You will NOT be charged until the trial ends
  • You can cancel anytime before the trial ends without being charged

If you do not cancel before the trial period ends, your subscription will automatically convert to a paid subscription and you will be charged according to your selected plan.

3. Subscription Refunds

3.1 Within First 7 Days

If you're not satisfied with Supp within the first 7 days of your paid subscription, you may request a full refund. We believe in our product and want you to try it risk-free.

3.2 After 7 Days

After the initial 7-day period, subscriptions are generally non-refundable. However, we review refund requests on a case-by-case basis and may offer:

  • Prorated refunds for annual subscriptions under certain circumstances
  • Account credits for future use
  • Extended trial periods for technical issues

3.3 Automatic Renewals

Subscriptions renew automatically. To avoid being charged for the next billing period:

  • Cancel at least 24 hours before your renewal date
  • We do not provide refunds for renewals you forgot to cancel

4. How to Request a Refund

To request a refund:

  1. Email us at support@44pixels.ai with the subject line "Refund Request"
  2. Include your registered email address
  3. Provide the reason for your refund request (optional but helpful)
  4. Our team will respond within 2-3 business days

5. Refund Processing

Approved refunds are processed within 5-10 business days. The refund will be credited to your original payment method. Please note:

  • Bank processing times may vary
  • Credit card refunds typically appear within 5-10 business days
  • We cannot expedite your bank's processing time

6. Non-Refundable Items

The following are NOT eligible for refunds:

  • Partially used subscription periods (except within the 7-day guarantee)
  • Subscriptions purchased through third-party platforms (contact the platform directly)
  • Accounts terminated for Terms of Service violations
  • Promotional or discounted subscriptions (except within the 7-day guarantee)

7. Cancellation

You can cancel your subscription at any time. When you cancel:

  • You retain access until the end of your current billing period
  • Your data remains available if you choose to resubscribe later
  • You will not be charged for future periods

To cancel, go to your account settings or contact us at support@44pixels.ai

8. App Store Purchases

If you purchased your subscription through the Apple App Store or Google Play Store:

  • Refunds must be requested through the respective app store
  • We cannot process refunds for app store purchases directly
  • Please contact Apple or Google support for assistance

Links for app store refund requests:

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Refund Policy or need assistance, please contact us:

Email: support@44pixels.ai

We typically respond to refund requests within 2-3 business days.